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Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Do you offer any sizes and shapes other than those listed on the website?
All of the sign sizes and shapes that we offer are listed on the website. We are always adding new items to our product line so please let us know what you would like to see in the future by sending us an inquiry via the Support page on the website.
What size is the font on the sign?
The size of the text will depend on your font and size choices. The printed sign will be exactly proportional to your design proof. For example, if your sign is 6" high and your lettering occupies about 2/3 of the height, then your lettering is about 4" tall.
Will the printed product look exactly like the design proof displayed on my monitor?
Due to different monitor calibrations, some printed colors may not always match the colors displayed on your computer monitor.
If I have a double-sided sign, how do I modify the sign so that the arrows are pointing in the same direction?
We do it for you. Double-sided signs with arrows will automatically adjust so that the arrows point people in the same direction when viewed from either side.
How durable are the signs?
Our ink is UV resistant for up to 3 years. Our vinyl material is outdoor durable for 3-5 years. For severe climate conditions, we suggest using aluminum.
Does my sign order include any posts, frames or stakes for hanging or displaying purposes?
Posts, frames and stakes may be added to the shopping cart separately and can be found in the 'Accessories / Add-ons' section. All posts, frames and stakes are shipped separately.
Do the signs come with holes so I can hang them or attach them? If not, will you drill holes for me?
All of our license plate material comes pre-holed and some of our corrugated plastic, aluminum and all of our banners. We do not custom drill any holes but you can see all of the choices for pre-holed material by visiting our home page, www.buildasign.com , find the "Help" column in the lower left hand corner of the page, select "Pricing". This will give you access to all the material, sizes and pricing including the material that is specifically identified as with holes.
What finishing options do you offer?
Frame Holes - Fits our current angle iron and round rod frames. The hole placement is as follows:
• All holes are 3/8” from the top and bottom edge of the material
• 18”W panels: 4 holes - 14.5” on center (2 on top and 2 on bottom)
• 24”W & 30”W panels: 8 holes - 14.5” & 17” on center (4 on top and 4 on bottom)
• 36”W panels: 4 holes - 19” on center
• Riders: 4 oval holes - 14.5”-16” on center (2 on top and 2 on bottom)
Hanging Grommets - For hanging panels and fits our post products. The grommet placement is as follows:
• All grommet centers are 3/4” from the top and bottom edge of the material
• 18”W & 24”W panels: 4 grommets - 16” on center (2 on top and 2 on bottom)
• 30”W & 36”W panels: 4 grommets - 19” on center (2 on top) and 16” on center (2 on bottom)
Rider Hanging Grommets - For hanging rider sign panels to your holder / display location. The grommet placement is as follows:• All grommet centers are 3/4” from the top and bottom edge of the material
• Riders (2 grommets): 2 grommets - 16” on center (2 on top)
• Riders (4 grommets): 4 grommets - 16” on center (2 on top and 2 on bottom)
Stepper Stake Holes - Fits both stepper and bandit stakes. The hole placement is as follows:
• All holes centers are 1/2” from the top and bottom edge of the material
• 2 holes - on center (top and bottom)
T-Bar Stake Holes - Fits T-Bar stakes. The hole placement is as follows:
• All holes centers are 1/2” from the top and bottom edge of the material
• Top: 2 holes - 14.5” on center
• Bottom: 1 hole - on center
What is your product guarantee?
Our 90 day guarantee warrants that products do not contain manufacturing defects, and, if the product fails or breaks due to a manufacturing defect during the 90 day time period, we will either replace the product or issue you a refund / credit equal to the value of the failed product. We reserve the right to investigate the claim and determine whether or not the failed product is covered by our guarantee.
CUSTOM SIGNS
What kind of image should I use for a photograph?
Try using a photograph of the best quality you have available. If using an image from your camera, take the picture at the highest setting the camera provides. If scanning a picture, set your scanning software to scan at 300 dpi. Your file must be less than 20MB in size and one of the following file types: EPS, JPG, TIF, BMP, GIF, PNG.
What kind of image should I use for a logo or clipart?
To use a logo, or some type image created by a graphics professional from solid lines and colors (specifically called 'vector art'), using an EPS file is the best choice. By using an EPS file in your design, you can retain the sharp lines in your original image, even if the file size you use is very small. If you do not have access to an EPS file, then GIF or PNG file formats will provide you with the next best print quality. Again, try to find the highest quality image with a file size less than 12 Megabytes (12 MB).
How can I tell if my image is good?
One way to see the quality of your image is to open it in a image viewer (if you don't have one of these, you can use the website design tool). Zoom in on the image, or enlarge it a great deal, and see if the image is very grainy. This is a good indication of a poor quality image. In general, it is good practice to find the highest quality image you can.
How do you decide the 'recommended size' for my image, and the 'viewable distance'?
These calculations are based on the resolution (dots per inch, or DPI) of the image you provide. Uploading a higher resolution image means a larger image will look better at a closer distance. More technically, our system first examines the DPI of the image you upload. Then, based on that DPI, some mathematical formulas and our own experience, it inserts the image into your sign at the maximum size that will likely give you a clean, high-quality image when viewed at a distance of several feet. The system must assume that the image you provide 'looks good' to start with, as the only factor used when calculating the recommended physical size is the actual resolution (DPI) of the image you provide.
IMAGE QUALITY
What if my image was created using design software, such as for a logo?
A vector based EPS file is the best option. If the image was created by a graphic designer, they may be able to provide you with that file format. If a vector file is not available, other files, such as JPEGs, can work well, but need to have been originally created at a high resolution. If you don't have access to a high resolution file, our graphic designers can recreate your image as a vector file and provide you with that for future printing.
What if my image is a photograph?
Most digital cameras can produce a file that will work well for printing. Always use the original high resolution photo file for your designs. Most images downloaded from the internet or cropped will provide a lower resolution file which should not be used for printing projects.
What if I'm attempting to find images on the internet?
Many images online are low resolution and are not intended for printing. However, one way to filter for higher quality images is by going to the image section within the Google search engine. You would search for the item, and then click on "Show Options" and then on the left hand side choose "Large" or "Medium." We do offer a wide variety of clip art in our design tool as well. If you're unable to locate an appropriate image, we do offer assistance with sourcing stock images. Contact us for a quote.
Always confirm that you have permission to use any images included in your design.
ORDER PLACMENT
How do I know that you received my order, and how do I obtain a receipt?
Once you have submitted your order, an order confirmation containing your final order total, link to shipment status, billing, design proof, contact and shipment information will be emailed to you.
What if I didn't receive my order confirmation?
If you haven't received your order confirmation email, please check your junk or spam filter / folders in your email app.
May I make a correction to my order after it has been submitted?
Since most orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the design submitted for printing. If you need to make an edit to an existing order please contact your sales manager or sales executive to review what is possible.
What is your cancellation policy?
You can find our cancellation policy in our Terms of Sale.
DELIVERY / SHIPPING / TURN TIMES
- What is your turnaround time?
- You can receive your order as soon as tomorrow, but any orders placed after 3 PM (CST) will count as an order for the next day. When you're checking out you can pick when to receive your order, but the delivery options will vary based on the quantity of your order and what you order.
- Is there any way to put a rush on my order?
- During the order process you will be presented with shipping / delivery options that are available to your shipping location. You must select the correct shipping process to receive your order in time. Make certain order is placed before 3pm CST and the delivery dates will be accurate. We cannot modify the shipping or delivery time post order.
- How will my oversized corrugated plastic signs ship?
- We do make modifications to some products in order to reduce cost to our customers. For instance, our 4'x4', 4'x6', and 4'x8' corrugated plastic signs cannot be shipped at ground shipping rates; they must ship freight which is a far more expensive for smaller orders than ground. To enable orders with quantity 9 or less large corrugated plastic signs to ship at ground shipping rates, we must slit the back of the boards in one or two places so that they fold to a shippable size. Once delivered, the signs can be easily unfolded to their original width.
Note: Orders with quantity 10 or more will ship flat and use freight shipping at cost to the customer.- How do I track my order?
- You may check the status of your order by clicking on the link in your order confirmation email.
- My product contains a defect or is damaged, what can be done?
- If the product is damaged and / or contains manufacturing defects when you receive your order, please contact customer support via 1-800-330-9622, or send an inquiry via our Support page
- Is there any way to put a rush on my order?
ACCOUNT & BILLING INFORMATION
May I use a credit card with someone else's name?
For security purposes, the billing address entered on the site must match the address on file for the credit or debit card used.
What types of payment do you accept?
We accept Visa, MasterCard and Amex.
What is your refund policy?
For our refund policy, please see our Terms of Sale.
Do you offer any discounts?
Yes we do offer discounts. Please connect with the account manager or sales executive for your account to get started.
How do you determine pricing for sign orders?
BuildASign.com is always working hard to keep our prices below market rates. We value you as a customer, so please let us know if you find a lower rate elsewhere. Prices are not taken from a pricing sheet, but are calculated as you design your sign. As soon as you have designed your sign and selected your material and quantity, your price is calculated, including quantity price breaks. The price for your sign depends on several factors. Below you will find a description of each of factor and how to use them to make the signs you need at prices you can afford.
Size - Our signs come in many different sizes to accomodate your needs. The general rule is, the larger the sign, the more it costs.
Quantity - The more you buy, the less they cost. We are constantly improving our pricing to allow the maximum discounts to customers who purchase multiple signs. We believe strongly that quantity discounts are very important when trying to get your message out to as many people as possible.
Material - We offer signs in a variety of materials to help you make a sign that fits your need.
For any additional questions visit our contact us page to get in touch with one of our sales representatives.